Returns & Refund Policy

2. Return Eligibility

Items may be eligible for return or exchange where:

• The item is unused, unworn, and in its original condition
• The item is returned with original packaging, labels, and proof of purchase
• The return request is made within a reasonable time after delivery
• The issue is due to wrong item delivery, damage on arrival, incorrect size supplied, or a verified manufacturing defect

We reserve the right to inspect returned items before approving an exchange, repair, replacement, or refund.

3. Non-Returnable Items

Unless required by applicable law or caused by our error, the following items may not be eligible for return:

• Items that have been worn, washed, damaged, altered, or used
• Items damaged by misuse, neglect, accidents, or unauthorised repairs
• Items returned without proof of purchase
• Items returned without prior approval from our team
• Customised, personalised, or special production items
• Bulk school orders where separate written terms apply

4. Damaged, Incomplete, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order is damaged, incomplete, or incorrect, notify us within 48 hours of receiving it so we can investigate and resolve the issue promptly.

We may request order details, delivery information, photos, or other evidence to help us assess the issue.

5. Size Exchanges

Where a size exchange is requested, the item must be unused, unworn, and in original condition.

Size exchanges are subject to stock availability. If the requested size is unavailable, we may offer an alternative size, store credit, or another reasonable solution.

Customers are encouraged to confirm sizing before ordering, especially for school, group, or bulk orders.

6. Hammonds One-Term Quality Promise

This promise covers verified manufacturing defects only. It does not cover ordinary wear and tear, wrong sizing, misuse, neglect, accidents, unauthorised repairs, or damage caused by use outside normal school conditions.

7. Return Process

To request a return, exchange, repair, replacement, or refund, contact our Sales team with:

• Your full name
• Order number or proof of purchase
• Phone number and delivery location
• Reason for the request
• Photos or videos where the issue relates to damage or defect

Our team will review your request and provide the next steps. Please do not send items back without return instructions from Hammonds.

8. Refunds

Where a refund is approved, it will be processed through the original payment method or another agreed method where appropriate.

Refund timelines may vary depending on your bank, payment provider, or the payment channel used for the order.

Shipping fees may be non-refundable unless the return is due to our error, an incorrect item, damage on arrival, or a verified manufacturing defect.

9. Return Shipping

Return shipping arrangements will depend on the reason for the return and the delivery location.

If the return is due to customer preference, incorrect size selection, or customer error, the customer may be responsible for return or redelivery costs.

If the return is due to our error, damage on arrival, or a verified manufacturing defect, we will provide a reasonable resolution after assessment.

10. Bulk School Orders

Returns, exchanges, and replacements for institutional, customised, or bulk school orders are handled according to the agreed order terms.

Because bulk orders may involve production planning, size schedules, school-approved styles, or custom requirements, customers should review all order details carefully before approval.

11. Inspection and Resolution Timeline

After receiving a return request or returned item, we will inspect the item and communicate the outcome as soon as reasonably possible.

Resolution may include repair, replacement, exchange, refund, store credit, or rejection of the request where the item is not eligible under this policy.

12. Contact Us

For questions about returns, exchanges, repairs, replacements, or refunds, please contact: