Privacy Policy

2. Information We Collect

We collect information that you provide directly to us, information needed to complete orders, and certain technical information collected automatically when you use our website.

Personal Information

• Full name
• Email address
• Phone number
• Delivery address
• Billing address
• Account username and encrypted password, where applicable
• Messages, enquiries, support requests, or form submissions you send to us

Order Information

• Products purchased
• Shoe sizes
• Order history
• Delivery preferences
• Refund, return, or exchange requests

School and Institutional Information

• School name
• School contact details
• Procurement contact name, role, phone number, and email address
• Estimated quantities, delivery timelines, and supply requirements
• Student information provided solely for fulfilling school orders, such as names, classes, and shoe sizes

Payment Information

Payment information is processed securely through our payment partners. We do not store complete debit card, credit card, or banking details on our website.

Website Information

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring website or source
• Cookies, usage analytics, and similar technologies

3. Student Information

For institutional orders, schools may provide student information such as names, classes, and shoe sizes for order fulfilment and, where applicable, personalised shoe identification.

We treat student information with strict confidentiality and use it solely for manufacturing, preparing, identifying, delivering, or supporting the ordered products.

We do not use student information for marketing purposes, and we do not knowingly collect personal information directly from children through our website.

4. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver products
• Provide customer support
• Respond to enquiries
• Create and manage customer accounts
• Verify transactions and prevent fraud
• Process returns, refunds, or exchanges
• Communicate important order and delivery updates
• Plan school, bulk, or institutional supply arrangements
• Improve our products, website, services, and customer experience
• Send promotional emails, newsletters, or updates where you have opted in
• Comply with legal, tax, accounting, regulatory, and operational obligations

5. Lawful Basis for Processing

Where applicable data protection law requires a lawful basis, we may process personal information based on:

• Contract, to process purchases, deliver orders, and provide requested services
• Consent, for optional marketing communications, cookies where required, and information you voluntarily submit
• Legitimate interests, to improve our services, prevent fraud, secure our website, and respond to customer enquiries
• Legal obligation, to comply with tax, accounting, regulatory, law enforcement, or dispute-resolution requirements

We aim to process personal information fairly, lawfully, transparently, and only for specified and legitimate purposes.

6. Payment Information

Payments are processed by trusted third-party payment providers. These providers may collect and process payment details according to their own privacy policies and security standards.

For your security, Hammonds does not store your complete debit card, credit card, or payment authentication details.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information only with trusted parties who help us operate our business or where disclosure is legally required, including:

• Courier and logistics partners
• Payment processors
• Website hosting and technology service providers
• Email, newsletter, analytics, and customer support providers
• Professional advisers, including legal, tax, accounting, or audit advisers where required
• Government, law enforcement, courts, regulators, or other authorities where required by law

Service providers are expected to protect your information appropriately and use it only for the services they provide to us.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Unlawful disclosure
• Destruction or damage

These measures may include secure hosting, access controls, password protection, encryption where appropriate, website monitoring, and administrative safeguards.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Keep you logged in, where applicable
• Improve website functionality
• Understand website usage
• Analyse website traffic and performance

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

10. Marketing Communications

If you subscribe or otherwise opt in to receive updates from Hammonds, we may occasionally send you:

• Product announcements
• Promotions
• Educational content
• Company news
• School footwear updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Transactional messages, such as order confirmations, delivery updates, account notices, and customer support replies, may still be sent when necessary.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax compliance, legal obligations, dispute resolution, security, and business recordkeeping.

Student information provided for school orders is retained only for as long as reasonably needed to manufacture, deliver, support, or verify the relevant institutional order, unless a longer period is required by law or legitimate recordkeeping needs.

When information is no longer required, we will delete, anonymise, or securely archive it where appropriate.

12. Your Rights

Subject to applicable laws, you may have the right to:

• Be informed about how your personal information is processed
• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Restrict certain processing activities
• Request a copy of the personal information we hold about you
• Request data portability, where applicable
• Object to solely automated decision-making, where applicable
• Lodge a complaint with the Nigeria Data Protection Commission or another competent data protection authority

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to a request.

13. Children's Privacy

Our products are designed for school children; however, purchases are made by parents, guardians, schools, or authorised institutional representatives.

We do not knowingly collect personal information directly from children through our website.

Where student information is provided by schools, parents, guardians, or authorised representatives for order fulfilment, it is handled solely for that purpose and in accordance with applicable data protection laws.

14. Third-Party Links

Our website may contain links to third-party websites, payment pages, delivery services, or social platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Analytics

We may use analytics tools to understand how visitors use our website and to improve our services.

Analytics information may include pages visited, session duration, device type, browser information, approximate location, referral source, and usage patterns.

16. International Data Transfers

Some of our website, payment, email, analytics, hosting, or technology providers may process information outside Nigeria.

Where international transfers occur, we aim to use appropriate safeguards and trusted providers that protect personal information in line with applicable data protection requirements.

17. Data Breach

If we become aware of a personal data breach that may affect your rights or freedoms, we will take appropriate steps to investigate, contain, and address the incident.

Where required by applicable law, we will notify affected individuals and/or the relevant data protection authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

Any changes will be posted on this page together with the revised effective date. We encourage you to review this page periodically.

19. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or how to exercise your privacy rights, please contact us:

We will respond to privacy requests within a reasonable timeframe and in accordance with applicable law.

20. Consent

By using our website or services, creating an account, submitting an enquiry, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Where processing is based on consent, you may withdraw your consent at any time, subject to legal or contractual obligations that may still require us to process certain information.